Root Cause Analysis

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Root Cause Analysis (RCA) is a systematic process used to identify the primary cause of a network fault or service disruption. In telecom fault management, RCA goes beyond merely addressing the symptoms of an issue; it aims to discover the underlying problem that triggered the fault in the first place. This process involves collecting and analyzing data from the affected network elements, examining historical data for patterns, and, if necessary, running diagnostics to determine why the fault occurred.

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